Identification of infrastructure components
Challenge
Identify infrastructure components (network, systems and applications), responsibilities for services and processes, cultural change proactive management of change accelerator.
Project Profile
- (2005) Implementation of HP Service Center service management solution for the company IT support, according to the ITIL v2 framework;
- (2010) ITIL v3 Process definition Project and implementation of HP Service Manager solution;
- (2015) ITIL 2011 Process Definition Project, HP Service Manager solution upgrade and implementation of all metrics and KPIs- Continuous Support and improvement.