Definition of process to support customer´s daily requests and incidents

Challenge

Identify optimal processes and software to address daily user requests and incidents. Efficiently manage all products and assets installed with clients in Iberia, facilitate business expansion and diversification, and strive to maintain or reduce operational costs.

Project Profile

• iSMART under a software for the management of all products, services and assets installed in customers, for KPI management and reliable reporting.
• Consolidation and automation of business and leisure processes of company Support.