IT processes to support the management of the service

Challenge

Identify the best IT processes to support the management of the service, including daily needs of internal customers, effective management of IT infrastructure in expansions, pressure to maintain the cost of operating costs.

Project Profile

• Definition of IT service process management, implementation of HP Service Manager platform and migration of historical data from the Remedy service management solution;
• Upgrade the service management solution HP Service Manager and customization of new functionalities;
• KPI Implementation and reliable reports, leveraging to consolidate and automate business processes;
• Evolutionary maintenance of the ITSM platform.